ISO 9001:2015 Quality Management System

An international standard specifies the requirements for a quality management system (QMS) that is designed to facilitate organizations to ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service. ISO 9001 standard is based on continual improvement and focuses on customer satisfaction, process optimization, and risk management. This standard applies to any organization regardless of size or sector, the standard is widely recognized globally as a benchmark for quality excellence and efficiency in business processes.

Why ISO 9001 Certification

Obtaining ISO 9001 Certification holds significant importance for any organization across industries since it serves as a blueprint for maintaining high-quality products or services, promoting customer satisfaction, and enhancing overall efficiency. ISO 9001 standard helps organizations establish robust processes, clear communication channels, and a culture of continuous improvement.

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Reduction in Product Defects with robust QMS
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Improvement in Operational Efficiency
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Likely to Expand Market Share with ISO 9001

The Seven Quality Management Principles

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Customer Focus

This principle emphasizes the paramount importance of understanding and meeting customer needs and expectations. Organizations must align their strategies, processes, and resources to ensure customer satisfaction and loyalty.

Leadership

Effective leadership is essential for setting a clear vision, direction, and values for the organization. Leaders inspire and engage employees, fostering a culture of quality and continuous improvement.

Engagement of People

Recognizing that employees are valuable assets, this principle stresses the involvement and empowerment of all levels of the workforce. Engaged employees are more likely to contribute their skills and knowledge toward achieving organizational goals.

Process Approach

Organizations are encouraged to view their activities as interconnected processes. This approach promotes efficiency, consistency, and the ability to identify areas for improvement by mapping, analyzing, and optimizing these processes.

Improvement

Continuous improvement is the core of this principle. Organizations should actively seek opportunities to enhance their performance, products, and services through systematic monitoring, measurement, and analysis.

Evidence-Based Decision Making

This principle advocates making decisions based on reliable data and information. Data-driven decision-making ensures that choices are well-informed and aligned with organizational objectives.

Relationship Management

Building strong and mutually beneficial relationships with suppliers and other stakeholders is vital. Effective communication, collaboration, and partnership with external entities can improve the overall quality of products and services.

Why Are We Different?

JERNAS Consulting stands as a leader in the realm of ISO-related services, offering a diverse range of comprehensive programs tailored to the ever-evolving needs of organizations. Our specialist-led services offer a comprehensive approach to achieving ISO compliance and excellence. Organizations seeking certification in various standards, including Quality Management, Environmental Management, Occupational Health and Safety, Information Security Management, or Educational Organizations Management Systems, will find tailored support and guidance in our initiatives.

What is ISO 9001 – Click to watch – >>>>>

BENEFITS OF BECOMING AN ISO 9001 CERTIFIED

Enhanced Quality

It ensures consistent delivery of high-quality products or services, meeting customer and regulatory standards, and fostering reliability and performance.

Increased Efficiency

By streamlining organizational processes, ISO 9001 reduces waste, increases productivity, and promotes effective resource utilization.

Improved Customer Satisfaction

Focusing on customer requirements leads to higher customer satisfaction, loyalty, and the potential for repeat business and referrals.

Access to New Markets

Having ISO 9001 certification is often a prerequisite in various industries, enabling companies to expand their market reach and participate in global trade.

Global Recognition

As an internationally accepted standard, it supports organizations in establishing a global business presence and credibility.

Competitive Advantage

ISO 9001 certification can set a company apart from non-certified competitors, showcasing a dedication to quality that can attract new customers.

Continual Improvement

Encourages an ongoing commitment to improvement, ensuring businesses remain agile, responsive, and progressive.

Evidence-based Decision Making

Promotes decision-making based on data and evidence, leading to more strategic and effective management and business planning.